Please read our FAQ before sending us a message.

Is it safe to mail watches?

Yes, we ship our watches by trusted carriers such as FedEx, UPS and POST NL. All our shipments are fully insured.

Is shipping free?

All orders €100 or higher receive free standard shipping.

Do you ship Colori orders internationally?

Yes, we are happy to serve customers from all over the world. Duties and taxes are the responsibility of the buyer.

Which carrier will ship my Colori order?

We ship our watches by trusted carriers like FedEx, UPS and POST NL depending on the destination.

How long does it take to get my Colori order?

All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.

How do I track my Colori order once it has been shipped?

An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.

If I paid for shipping and return my item, do I receive a refund on the shipping fee?

No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 14 days from the ship date.

Can I wear my Colori watches while sleeping?

In order to ensure your comfort and preserve the condition of your creation, it is not recommended to wear your watch while sleeping.