payments
support
Shipping & Tracking
Returns & Exchange
FAQs about Shipping and Tracking
Yes, we do ship worldwide. Please know that shipping to certain countries can be delayed.
We want to allow every customer to track their orders at any time. That’s why, once the order has been shipped, you’ll receive a confirmation email with a link to track your order directly.
When your order leaves our warehouse, you’ll receive an email with your tracking number and a link through where you can check the status of your order. If for some reason the tracking information is not updated, or the courier claims to have delivered the package but you haven’t received it, please send an email to info@coloriwatches.com
Purchasing through the Colori Kidz site is pretty easy and doesn’t require a lot of time. Simply choose the product(s), add them to your cart, fill in your information on the checkout page and chose your preferred payment method. If you’re experiencing any difficulties or complications when trying to place your order, please contact us at info@coloriwatches.com.
The shipping times heavily depend on the area we need to ship to. In general, this is the indication for the shipping times:
Delivery time to Netherlands & Belgium: 3-5 business days
Delivery time European countries: 5-8 business days
Delivery time Worldwide: 3 weeks
FAQs about Products
In order to ensure your comfort and preserve the condition of your creation, it is not recommended to wear your watch while sleeping.
FAQs about Returns & Exchange
We very much hope that you won’t be disappointed by your purchase, but sometimes things just don’t work out. In the rare event that you’re not absolutely in love with your new kidz watch, please contact our Customer Care Team by email: info@coloriwatches.com.
Please note that we will only refund items that qualify against the terms set out below.
To return a jewel for credit, please make sure that the product is in new condition and that it doesn’t show signs of abuse. The following return reasons for new purchases are accepted:
Incorrect Product or Size Ordered
Product Did Not Meet Customer’s Expectations
Company Shipped Wrong Product or Size
If product is damaged within the warranted period, which is indicatable, we advise you to contact our Customer Care Team by sending your purchase info and damage details to info@coloriwatches.com. You will have to bear the direct cost of returning the goods. Once the item has been returned to us then please allow up to 14 days from the date of receipt for a refund to be processed and credited to the method of payment used.
If you’re looking for a refund on one of your products for whatever reason, please feel free to contact us at info@coloriwatches.com. We will get in touch with you and make sure everything will be taken care off.
We offer a 2-year warranty to replace or refund any piece of jewelry purchased on the Colori Kidz website that does not meet your expectations. The warranty policy covers manufacturing defects existing at the time of the purchase. It only comes into force if the warranty certificate is dated, fully and correctly completed. The warranty does not apply in case of:
Damages as a result from improper usage, lack of care, negligence and accidents such as scratching, bouncing or falling of the Colori Kidz products.
Products handled by non-authorized persons, without written permission of Colori Kidz.
In case of questions regarding returns and warranty, customers can always contact the Colori Kidz customer care team via info@coloriwatches.com.
Yes! You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us: of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax or e-mail).
Return address:
Ron Offenbach B.V.
T.a.v. Returns department
De Wetering 101
4906 CT Oosterhout
The Netherlands
T: +31 (0) 88 66 44 100
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
FAQs about Payments
We accept a wide variety of payment methods. We accept IDEAL, PayPal, Visa and Mastercard.
If you’re experience any problems at the time of payment, please try:
Using another card
See if the pin code requested by the specific payment method is correct.
If it is through PayPal, check that you have correctly written your password.
Close the browser, open it again and see if it works with a new purchase made from scratch.
If there are still any problems occurring, please send us an email at info@coloriwatches.com.
FAQs about Support
If you want to get in touch with us, you can send an email to info@coloriwatches.com.
